Refund policy

RETURN & REFUND POLICY

Last Updated: 15 October 2026

At GRAHASTII, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will review the matter and assist you according to the terms below.

1. RETURN WINDOW

You may request a return within 5 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and unopened

• Be in its original condition

• Include its original packaging and accessories, where applicable

• Not show signs of use, damage, alteration, or misuse

Return requests submitted after 5 days of delivery may not be accepted.

2. DAMAGED OR WRONG PRODUCT

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• Clear photographs of the product

• Clear photographs of the packaging, where applicable

• A brief description of the issue

Our team will review the request and, where applicable, offer a replacement, return, or refund.

3. NON-RETURNABLE PRODUCTS

A return may not be accepted if the product:

• Has been used or opened

• Has been damaged after delivery due to misuse

• Is missing original packaging or accessories

• Shows signs of alteration or intentional damage

• Is returned after the 5-day return period

Certain products may also be non-returnable where required for hygiene, safety, or other applicable reasons.

4. RETURN APPROVAL

All return requests are subject to review and approval by GRAHASTII.

If your return is approved, we will provide instructions regarding the return process.

Please do not send a product back without contacting us first.

5. REFUNDS

Once an approved return is received and inspected, we will notify you about the status of your refund.

If the refund is approved, it will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

6. REPLACEMENTS

Where applicable, GRAHASTII may offer a replacement instead of a refund for damaged, defective, or incorrect products.

Replacement availability may depend on product availability.

7. RETURN SHIPPING

If the return is due to a damaged, defective, or incorrect product, GRAHASTII will review the case and determine the appropriate return-shipping arrangement.

For returns requested for other eligible reasons, return-shipping responsibility may depend on the circumstances of the order.

8. ORDER CANCELLATION

If you want to cancel an order, please contact us as soon as possible through phone or WhatsApp:

+91 62675 44479

Cancellation requests can only be processed before the order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

9. COD ORDERS

Partial COD orders are subject to the same return and refund conditions mentioned in this policy.

For eligible COD orders, any approved refund will be processed according to the applicable refund procedure and applicable payment arrangements.

10. REFUND EXCLUSIONS

A refund may not be provided for products that do not meet the eligibility requirements described in this policy, including products that have been used, damaged through misuse, or returned after the applicable return period.

11. CONTACT US

For return, replacement, or refund requests, please contact us:

GRAHASTII

Keolari, Madhya Pradesh, India

Email: official.grahastii@gmail.com

Phone / WhatsApp:

+91 6267544479